KMU Digitalservice Digital order for small businesses
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Technical services for small businesses in Germany

Digital workflows that make sense in daily work

We set up the receipt, creation, filing and handover of e-invoices and can connect website, email and office workflows with documented steps and human control.

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Concrete result
Start report, task list and documented workflow
Controlled
Preview and approval before sending or publishing
Clear workflow
Choose, prepare, review, receive result

Three clear areas

E-invoicing, secure websites and AI-assisted office processes

The start stays simple: choose a goal, prepare the required data source without sharing passwords, and review a clear preview before activation.

Every specialist package remains available. They are grouped into three work areas so you can identify the right outcome faster.

E-invoicing & office automation

Receive, create, archive and hand over invoices with a clear exception process.

Start guided setup

Website care & security

Keep uptime, SSL, forms, backups and accessibility tasks visible.

Start guided setup

AI-assisted office processes

Prepare email, document and customer-request drafts with human approval.

Start guided setup

Instant public check

Show visible website issues before the first call

The tool passively checks public website signals: reachability, HTTPS, title/description, index hints, sitemap, forms, trust pages, alt texts and basic security headers.

  • No login, no exploit, no port scan.
  • Result suggests the right package.
  • A deeper report can be ordered when the result is relevant.

Services

All solutions – each with its own guided start

1 / 3

E-invoicing & office automation

Receive documents, structure inboxes and prepare recurring office work with clear approvals.

6 packages

E-Invoicing Start 2026

Technical receiving, viewing, filing and process documentation for XRechnung/ZUGFeRD.

Prepare
Later, one invoice route or accounting system is connected through a secure approval process.
Automatic step
The pilot organises receipt or creation, status, filing and handover. Sending and booking initially remain in draft mode.
Result
An immediate setup report provides a target workflow, checklist and safe XRechnung/ZUGFeRD test case.
from EUR 490
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AI Office Assistant

Email digest, prioritisation, response drafts and approval workflow for small teams.

Prepare
You select only the mailbox type; a live connection is later created through provider authorisation with minimum permissions.
Automatic step
In the pilot, messages are classified, summarised and prepared as draft replies.
Result
An immediate category, digest and approval plan is created for one limited pilot mailbox.
pilot from EUR 790
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Email Automation & Response Drafts

Incoming emails are classified, summarised and prepared with response drafts.

Prepare
The form records only the mail platform; a pilot mailbox is later connected with limited provider permissions.
Automatic step
Incoming messages are classified, prioritised and prepared as a digest or draft reply.
Result
An immediate routing matrix defines categories, exceptions and a safe pilot boundary.
from EUR 199/month
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Lead Router & CRM Handover

Website requests are qualified, prioritised and handed over to email, Telegram, spreadsheet or CRM.

Prepare
Only the public website is considered initially; the CRM or destination is connected later with limited permissions.
Automatic step
Enquiries are qualified and prioritised using approved rules, then prepared as a handover preview.
Result
An immediate lead matrix defines required fields, priorities and a test handover.
setup from EUR 790
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Document Bot for Internal Questions

A controlled assistant answers questions about your own PDFs, processes and instructions.

Prepare
Only document types are described initially. Source documents later enter an agreed protected pilot area.
Automatic step
The pilot creates a limited search with source references, refusal rules and a feedback route.
Result
An immediate knowledge boundary defines the document inventory, user roles and test questions.
pilot from EUR 1,500
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Review and Reputation Assistant

Response drafts for reviews, structured follow-ups and local reputation care.

Prepare
Platforms are only named during intake. Accounts are not connected and reviews are not answered automatically.
Automatic step
The pilot monitors agreed signals and prepares reply drafts and follow-up tasks.
Result
An immediate tone and escalation guide is created with example scenarios.
from EUR 150/month
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2 / 3

Website operations & security

Keep the public website available, controlled and ready for enquiries without unsafe scanning.

4 packages

Website Care + Accessibility Tech Check

Updates, backups, forms, security, performance and technical accessibility aligned with WCAG/BFSG.

Prepare
Only the public website is connected initially; hosting or CMS access follows later through a secure channel.
Automatic step
The starter report organises availability, forms, updates, backups, performance and technical accessibility.
Result
An immediate prioritised maintenance route defines checks, cadence and approval gates.
from EUR 79/month
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NIS2/BSIG QuickScope

Structured technical pre-check for website, scope, evidence, rules of engagement and incident readiness - without legal advice.

Prepare
The first step uses only approved public URLs and a described system list; active testing requires separate written authorisation.
Automatic step
The QuickScope organises scope, evidence gaps, responsibilities and technical next steps without an active scan.
Result
An immediate scope and evidence starter list identifies the decisions that remain open.
QuickScope from EUR 690
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Backup Monitor & Emergency Plan

Backups, recovery paths and emergency contacts are documented and checked regularly.

Prepare
The intake records only system types and backup destinations. Keys, administrator access and backup files do not belong in the form.
Automatic step
The pilot plans status signals, warning levels, evidence and a controlled restore test.
Result
An immediate backup coverage map defines the alert route and restore test plan.
from EUR 99/month
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AI Website Consultant for Requests

A website assistant answers frequent questions and collects qualified requests.

Prepare
The start uses only the public website and described questions. Live embedding happens only after preview and approval.
Automatic step
The pilot answers limited questions from approved content and prepares qualified enquiries for handover.
Result
An immediate conversation map defines allowed topics, follow-up questions, boundaries and handover point.
pilot from EUR 900
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3 / 3

Workflows, data & visibility

Organise business data, learning processes and local visibility into repeatable routines.

3 packages

Local SEO + Content Publisher

Google Business Profile, service pages, monthly content and approved publishing.

Prepare
The public website and Google Business Profile status are enough to start; account access follows only through a separate process.
Automatic step
The pilot structures local signals, service pages and content drafts.
Result
An immediate local-priority map provides the first page and content tasks.
from EUR 190
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Cloud, Backup and Office

Structure for files, permissions, backup, offboarding and small office teams.

Prepare
The intake records only the platform. Accounts, files and administrator access are not connected through this form.
Automatic step
The setup plan organises file structure, permissions, backup, offboarding and a limited restore test.
Result
An immediate system and responsibility matrix defines a backup and restore pilot.
from EUR 600
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Coursebook / Training Studio

Interactive workbooks, roles, progress and protected learning materials for schools and courses.

Prepare
To start, only material types and roles are described; source files follow later in a controlled pilot area.
Automatic step
The pilot structures course modules, roles, progress and a safe publishing preview.
Result
An immediate course skeleton defines roles, a pilot module and acceptance criteria.
pilot on request
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Automation services

Practical automations, not abstract AI promises

Automatically sort incoming email

Requests, invoices, applications and spam are separated. Important messages are sent to you as a compact digest.

  • Connect mailbox
  • Define rules
  • Test digest
  • Approve response drafts

E-invoicing workflow

XRechnung and ZUGFeRD are received, made readable, archived and prepared for the tax advisor.

  • Inbox
  • Viewer
  • Archive
  • Tax advisor export

Website emergency monitor

Forms, SSL, uptime and critical updates are checked regularly.

  • Register website
  • Check plan
  • Backup
  • Monthly report

BFSG/WCAG technical check

Contrast, focus, keyboard use, labels, alt text and page structure are checked technically.

  • Scan
  • Manual review
  • Priorities
  • Fixes

AI consultant on the website

An assistant explains services, qualifies requests and hands hot leads to a human.

  • Knowledge base
  • Style
  • Lead questions
  • Handover

NIS2/BSIG QuickScope

Scope, authorisation, technical artefacts and evidence needs are captured before any active check is planned.

  • Capture scope
  • Confirm RoE
  • Evidence gaps
  • Action plan

Content autopilot

Short notes become website news, Google profile updates and social posts with approval.

  • Collect topics
  • Draft
  • Approval
  • Publish

Interactive project finder

Build a first recommendation before the first call

Choose what hurts today 2 minutes
Topics

Transparent examples

What a useful result can look like

The following are clearly marked sample workflows, not customer references. They show the structure and measurable outputs of a typical pilot.

Sample workflow

Incoming invoices

Starting point
25 invoices per month in several inboxes
Automated route
One inbox → XML/PDF check → review status → tax-advisor export
Visible result
Archive naming, exception list and documented handover

Sample workflow

Email assistant

Starting point
120 messages per week without a shared priority
Automated route
6 categories → daily digest → response drafts → approval
Visible result
Visible queue, clear ownership and no automatic sending

Sample workflow

Website monitor

Starting point
5 websites checked only when something breaks
Automated route
Uptime → SSL → forms → backup status → monthly review
Visible result
Prioritised issue list, alerts and monthly report

Automation recipes

Small systems that can actually run

Invoice inbox

Trigger
New PDF/XML invoice
Output
Readable file, archive name, tax-advisor export
Control
No accounting decision without you

Website watch

Trigger
Daily uptime/form/SSL check
Output
Risk note and monthly report
Control
Fixes after confirmation

Lead intake

Trigger
Contact form or assistant chat
Output
Structured request for personal follow-up
Control
Human follow-up for hot leads

Content autopilot

Trigger
Short owner note
Output
Website news and Google update draft
Control
Publish only after review

NIS2/BSIG QuickScope

Trigger
Authorised scope and website target
Output
Evidence gaps, RoE notes and action plan
Control
No active testing without written authorisation

Process

From selected package to visible result

  1. 1 Choose solution

    Choose the package that matches your current problem.

  2. 2 Prepare source

    Name the system, website or data source without entering passwords.

  3. 3 Confirm preview

    Review inputs, expected outputs and control points before the start.

  4. 4 Track result

    The start report, processing status and later documents appear in the customer portal.

Instructions

How a safe automation project starts

1. Quick audit

We check the current website, mailbox, invoicing and visibility without asking for unnecessary access first.

2. Safe pilot

Automation starts in draft mode: reports, suggestions and approvals before anything is sent or published.

3. Documentation

You receive a short operating guide so owner, office and tax advisor understand the process.

4. Monthly operation

If useful, the pilot becomes a monthly care package with checks, reports and improvements.

Standards

Built for Germany, without false promises

  • Privacy, consent and required access are explained in the workflow.
  • BFSG/WCAG-oriented technical accessibility: contrast, focus, structure and keyboard use.
  • No tax advice, no legal advice, no ranking guarantees.
  • AI features start with human approval and data minimisation.

Contact

Ask a personal question

If the guided start does not fit your situation, briefly describe your goal. We will review it and name the next sensible step.

Legal information

Impressum

KMU Digitalservice
Email: kontakt@kmudigitalservice.com
The operator still needs to add the full legal provider name, service address and authorised representative.

Datenschutz

Privacy notice: We process data that you voluntarily submit through forms, the customer portal or the support chat to handle your request, perform services, document work and protect the website technically. Necessary cookies and session data are used for login, CSRF protection, language preferences and site operation. Optional support-chat cookies and chat history are used only after consent. No marketing or tracking cookies are set. You may request access, correction, deletion, restriction and objection. Do not send passwords, API keys or unnecessary personal data through free-text fields.