Integration monitoring
View of job states, technical errors, backlog and defined health indicators.
All DATEV products
Product 04 · Operations
With a production-approved connectionDATEV Integration Care
Keep the data route visible, actionable and supportable, even when a source system or interface rejects a case.
Integration Care is the operations module for a previously accepted Web2DATEV, RDS1 or TRAFFIQX route. Monitoring, exception handling, technical logs and defined first-level support keep transfer failures from remaining unnoticed.
A good fit when
A defined use case instead of a universal connector
- A Web2DATEV data route has production approval
- Errors should be assigned to action instead of merely being logged
- Status, retries and support ownership must remain traceable
- Source-system or interface changes should be introduced in a controlled way
Deliverables
What you receive
Exception centre
Prioritised cases with readable cause, ownership and controlled retry.
Technical HTTP logs
Request/response diagnostics available for at least 14 days, without Authorization headers.
First-level support
Named first contact, triage, traceable escalation and separation from DATEV or source-system issues.
Change and release check
Review of relevant interface or source-system changes before controlled adoption.
Operations report
Regular view of volume, error rate, open cases and agreed actions.
Process
How incidents are handled
- 1Detect
Monitoring or a user identifies one concrete failed transaction.
- 2Classify
Protocol, status and ownership narrow down source and impact.
- 3Resolve or escalate
The case is corrected, retried under control or handed over with evidence.
- 4Follow through
Closure, retry and recurring cause are documented.
Prerequisites
Prerequisites
- A documented integration route accepted for production
- Agreed service windows, contacts, priorities and escalation boundaries
- Authorised diagnostic access without passwords in the support channel
- Measurable status and error events from source, gateway and target route
DATEV products
Other DATEV products
Tezza Web2DATEV Core
From the website order to a prepared DATEV handover – without manual double entry in the normal path.
Open productDATEV RDS1 Connect
Transfer Web2DATEV documents and structured invoice data to DATEV Unternehmen online through a controlled route.
Open productTRAFFIQX E-Invoice Exchange
Send e-invoices from web processes, receive incoming invoices and trace delivery status.
Open productSafe first step
Start with a system map, not credentials
The guided intake records only system types and an anonymised process. It keeps the existing DATEV request and admin workflow and does not connect a live DATEV environment.